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“I think, in some sense, the wave is still coming,” Mordecai said. Initially, like other healthcare providers, Kaiser saw demand for visits drop as people sheltered in place, but it quickly recovered as more people turned to telehealth appointments. Telehealth visits have helped bridge what would otherwise be drop-off in care, but still haven’t solved some of the root issues. The Covid-19 pandemic was expected to exacerbate existing problems with accessing mental healthcare across the U.S. Kaiser added that it is building dozens of new treatment facilities over the next several years as part of a $700 million investment. “Since 2016, Kaiser Permanente has hired nearly 600 therapists in California in the face of a statewide and nationwide shortage of mental health professionals and are investing more than $40 million to expand postgraduate training programs and advance the education and experience of our therapists and others hoping to join the mental health profession.” The 2017 DMHC report was based on 2015 data that is more than 5 years old and the DMHC has acknowledged that the issues have been corrected,” the company wrote in an emailed statement. Last year, regulators with California’s Department of Managed Health Care reported that Kaiser was meeting the benchmarks laid out in the 2017 settlement, but mental health workers and patients said they still struggled with timely access to care. Three year ago, Kaiser Permanente faced state sanctions after patients reported long wait times for mental health treatment.

In recent years, the managed care organization has faced its own challenges with mental health treatment. It began more broadly rolling this out to its members in 2020. The idea was to build a platform where clinicians could refer patients to a curated portfolio of apps and document it in a patient’s health record. Kaiser Permanente set out to begin building this digital health “ecosystem” in 2018. … What we’ve seen over the past five years or so is a real evolution of these apps in terms of a compelling user experience and in terms of people’s willingness to engage with them.”

“The first round of these kinds of things, like computerized CBT, one of the reasons that people didn’t use them that much was that they were kind of clunky. “We’ve been having conversations with digital companies for years, but I think it needed to reach a certain level of maturity,” Mordecai said. There was also an emphasis on user experience - whether the apps were actually enjoyable and easy to use. “There are apps out there where their business model is to gather and sell your data. “Absolutely, issues like privacy came into the question,” Mordecai said. It also considered whether they were based on clinical evidence and were HIPAA-compliant. To narrow down the list of possibilities, Kaiser Permanente brought in hundreds of patients and clinicians to help assess and test these apps.

Thrive, an app with cognitive behavioral therapy tools and mood tracking.

It has raised more than $26 million to date.

SilverCloud, a startup that offers mental health programs paired with coaching.

Cognitive behavioral therapy app myStrength, which was acquired by Livongo last year.

Whil, an app that offers courses on stress resilience and mindfulness for businesses.

Calm, another well-known sleep and meditation app that recently raised $75 million.

Headspace, a popular meditation app that has raised more than $200 million to date.

Kaiser Permanente selected six apps for this program: Or, people could choose to access them on their own time.

Mordecai said digital health tools could serve as an adjunct to treatment, such as in between therapy sessions. Of that group, 58% downloaded an app, 40% used it at least once and 27% used an app more than three times. In early testing, a group of 562 clinicians in Kaiser’s mental heath and depression care programs referred 16,438 patients to mental health apps. Don Mordecai, national leader for mental health and wellness at Kaiser Permanente, said in a phone interview.

#KAISER PERMANENTE THRIVE MEANING HOW TO#

“We think we’ve cracked the code and figured out how to get people to use these, in the context of treatment so that they might have their biggest effect,” Dr.

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